Cancellations & Returns
Effective: 2026-08-24
Please read first
BOMTOLL is an electronic-components store open without restricting membership by individual, sole-proprietor or corporate status. Cancellations and returns depend instead on the actual purchase purpose, supplier-order stage, product condition and responsibility for the issue. Overseas sourcing or direct fulfilment is a logistics structure and does not by itself change the Company’s role as seller or any mandatory consumer right.
1. Cancellation and Return Matrix
| Stage / condition | Handling | Cost |
|---|---|---|
| Before payment or quote only | May be cancelled at any time. | None |
| Paid, before supplier order | Full cancellation available. | None |
| After supplier order · Business-Purpose Transaction | Cancellation, exchange or return for a part/quantity error, project change or another customer reason is restricted. If the supplier exceptionally approves, separate handling may be offered on its actual terms. | Actual cost disclosed before exceptional handling. |
| Standard item · Consumer change of mind | Request within seven days from the later of contract information or receipt, where no statutory restriction applies and goods remain resalable. | Customer pays return transport; no separate penalty. |
| Wrong item, shortage, damage, defect or misdescription | After confirmation, replacement, re-procurement, repair or refund. A misdescribed item may be reported within three months of supply and 30 days after discovery. | Company pays reasonable collection and redelivery costs. |
| Customer-specific manufacture or processing | A change-of-mind return may be restricted only after separate advance notice and electronic consent. | Company pays for a defect or wrong item. |
2. Which Rule Applies
A Business-Purpose Transaction is procurement for business, research, development, production, commercial activity or a similar non-personal-consumption purpose. To the extent excluded under Article 3 of the Korean E-Commerce Consumer Protection Act, BOMTOLL does not guarantee a customer-reason return after supplier ordering.
A Consumer Transaction is a purchase for personal consumption that qualifies for Korean statutory consumer protection. Statutory withdrawal rules apply. The actual purpose and terms, not the label individual, sole proprietor or corporation, determine the treatment.
3. Condition of Electronic Components
Opening packaging only as reasonably necessary to inspect the item does not automatically prevent a Consumer Transaction return. A change-of-mind return may, however, be restricted if resale becomes impracticable or value is materially reduced by opening moisture-barrier, manufacturer or ESD seals; disturbing or partly using reels, trays, tubes or cut tape; soldering, mounting, powering, programming, marking, cutting or processing; removing labels or losing components; or customer-caused contamination, impact or improper storage. The actual product and packaging condition determines the outcome.
4. Customer-Specific Goods
Examples include customer-specified cutting, programming, marking, labeling, packaging or non-standard production. For a Consumer Transaction, any statutory return restriction will be displayed separately and accepted electronically before the order. Ordinary catalog goods are not customer-specific merely because they are sourced overseas after purchase.
5. Request and Collection
- Contact support at 02-704-5002, suksan0@suksan.com or through the inquiry page with the order number and reason.
- For a wrong, damaged or defective item, we may request the part number, quantity, package label, lot, symptoms and photographs.
- After receiving instructions, return the item with packaging and components to the designated address. Do not discard it or send it directly to the supplier.
- We inspect the return and provide the outcome and expected schedule.
Pre-registration supports accurate handling and does not improperly limit a statutory notice of withdrawal.
6. Replacement
Because replacement inventory may not be held in Korea, a replacement may require return, inspection and new overseas procurement. We will provide an estimate. If supply is unavailable or you decline a reasonable wait where refund is due, we will refund the applicable amount.
7. Refund
For a Consumer Transaction where return is required, the Company refunds within three business days after receiving the goods. For goods not supplied, it refunds within three business days after withdrawal. Card refunds are submitted as an authorization cancellation; the issuer’s posting time may vary. Bank refunds are subject to reasonable payer verification. Business-Purpose Transactions follow their contract and applicable law.
8. International Quote and Direct Fulfilment
Each quotation states freight, Incoterms, import duties/taxes, return destination and customs-failure costs. Direct shipment from an overseas supplier warehouse is a fulfilment route; unless the quotation says otherwise, Mobility Suksan remains the contracting seller. Documented storage, return or disposal costs caused by missing importer information, refusal of delivery or another customer-attributable cause may be charged to the customer. The Company remains responsible to the customer for a wrong shipment or documentation error in the seller/supply process.
This notice forms part of the Terms. Mandatory law prevails in the event of conflict. The Korean version governs interpretation, subject to mandatory law.